Privacy Policy

Last Updated: April 24, 2019

This Privacy Policy describes how we collect and use your personal information in relation to XR Solution Inc’s (“XRS”) websites, applications, services, and experiences that reference this Privacy Policy (together, “XRS Offerings”).

This Privacy Policy does not apply to the “content” processed, stored, or hosted by our customers using XRS Offerings in connection with an XRS account. This Privacy Policy also does not apply to any products, services, websites, or content that are offered by third parties or have their own Privacy Policy.

Personal Information We Collect

We collect your personal information in the course of providing XRS Offerings to you.

Here are the types of information we gather:

  •  Information You Give Us: We collect any information you provide in relation to XRS Offerings.

  • Automatic Information: We automatically collect certain types of information when you interact with XRS Offerings.

  • Information from Other Sources: We might collect information about you from other sources, including service providers, partners, and publicly available sources.

How We Use Personal Information

We use your personal information to operate, provide, and improve XRS Offerings. Our purposes for using personal information include:

  • Provide XRS Offerings: We use your personal information to provide and deliver XRS Offerings and process transactions related to XRS Offerings, including registrations, subscriptions, purchases, and payments.

  • Measure, Support, and Improve XRS Offerings: We use your personal information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop XRS Offerings.

  • Comply with Legal Obligations: In certain cases, we have a legal obligation to collect, use, or retain your personal information. For example, we collect bank account information from XRS Marketplace sellers for identity verification.

  • Communicate with You: We use your personal information to communicate with you in relation to XRS Offerings via different channels (e.g., by phone, email, chat) and to respond to your requests.

  • Marketing: We use your personal information to market and promote XRS Offerings. We might display interest-based ads for XRS Offerings. 

  • Purposes for Which We Seek Your Consent: We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.


To enable our systems to recognize your browser or device and to provide XRS Offerings to you, we use cookies.

How We Share Personal Information

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share personal information only as described below.

  • Transactions Involving Third Parties: We make available to you services, software, and content provided by third parties for use on or through XRS Offerings. You can tell when a third party is involved in your transactions, and we share information related to those transactions with that third party.

  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include: delivering immersive hardware, sending communications, processing payments, assessing credit and compliance risks, analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, and providing training. These third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process that information in accordance with this Privacy Policy and as permitted by applicable data protection law.

  • Business Transfers: As we continue to develop our business, we might sell or buy businesses or services. Personal information is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless the individual consents otherwise). In the event that XRS and its assets are acquired, your information will be one of the transferred assets.

  • Protection of Us and Others: We release account and other personal information when appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of XRS, our customers, or others.

  • At Your Option: Other than as set out above, you will receive Policy when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

Location of Personal Information

XR Solutions, Inc. is located in the United States. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by applicable data protection.

How We Secure Information

  • We protect the security of your information during transmission to or from XRS websites, applications, products, or services by using encryption protocols and software.

  • We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.

  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may request proof of identity before we disclose personal information to you.

Internet Advertising and Third Parties

XRS Offerings may include third-party advertising and links to other websites and applications. Third party advertising partners may collect information about you when you interact with their content, advertising, or services.

Access and Choice

You can view, update, and delete certain information about your account and your interactions with XRS Offerings.

You have choices about the collection and use of your personal information. If you choose not to provide certain information, you might not be able to utilize certain XRS Offerings.

  • Account Information: If you want to add, update, or delete information related to your account, please go to the Management Console. When you update or delete any information, we maintain a copy of the prior version for our records.

  • Communications: If you do not want to receive promotional messages from us, please unsubscribe or adjust your communication preferences in the Management Console.  If you do not want to receive in-app notifications from us, please adjust your notification settings in the app or your device.

  • Browser and Devices: The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Children’s Personal Information

We don’t provide XRS Offerings for purchase by children. If you’re under 18, you may use XRS Offerings only with the involvement of a parent or guardian.

Retention of Personal Information

We keep your personal information to enable your continued use of XRS Offerings, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law.

Contacts, Policies, and Revisions

If you have any concern about privacy at XRS or want to contact one of our data controllers, please contact us with a thorough description, and we will try to resolve it.

If you interact with XRS Offerings on behalf of or through your organization your personal information may be subject to your organization’s privacy practices. You should direct privacy inquiries to your organization.

Our business changes constantly, and our Privacy Policy may also change. Check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all personal information we have about you and your account.

EU-US and Swiss-US Privacy Shield

XR Solutions, Inc. participates in the EU-US and Swiss-US Privacy Shield frameworks.

Additional Information for Certain Jurisdictions

We provide additional information about the privacy, collection, and use of personal information of prospective and current customers of XRS Offerings located in certain jurisdictions.

Information You Give Us

You provide information to us when you:

search for, subscribe to, or purchase XRS Offerings;

  • create or administer your XRS account(s);

  • configure your settings for, provide data access permissions for, or otherwise interact with XRS Offerings; 

  • purchase or use content, products, or services from third-party providers through the XRS Marketplace (or other similar venues operated or provided by us);

  • offer your content, products, or services on or through XRS Offerings;

  • communicate with us by phone, email, or otherwise; 

  • complete a a support ticket, or other information request forms; and

  • employ notification services.

Depending on your use of XRS Offerings, you might supply us with such information as:

  • your name, email address, organization, physical address, phone number, and other similar contact information;

  • payment information, including credit card and bank account information;

  • location information ;

  • information about your organization and your contacts, such as colleagues or people within your organization;

  • usernames, aliases, roles, and other authentication and security credential information;

  • content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions and emails with or to us; 

  • your image (still, video, 3D rendering), voice, and other identifiers that are personal to you when you use certain XRS Offerings;

  • information regarding identity, including government-issued identification information; 

  • corporate and financial information; and

  • tax identifiers.

We collect information automatically when you:

·         visit, interact with, or use XRS Offerings (including when you use your computer or other device to interact with XRS Offerings); 

·         download content from us;

·         open emails or click on links in emails from us; and

·         interact or communicate with us (such as when request customer support).

Examples of the information we automatically collect include:

  • network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider; 

  • computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting; 

  • the location of your device, headset or computer;

  • authentication and security credential information;

  • content interaction information, such as content downloads, video and audio streams, and tutorial playback details, including tutorial duration and number attempts and downloads; 

  • XRS Offerings metrics, such as desktop and mobile usage, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs; 

  • the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time) and XRS Offerings, content you viewed or searched for, database response times, download errors, and page interaction information (such as scrolling, clicks, and eye gaze);

  • email addresses and phone numbers used to contact us; and

  • identifiers and information contained in cookies

Information from Other Sources

Examples of information we receive from other sources include:

·         marketing, sales generation, and recruitment information, including your name, email address, physical address, phone number, and other similar contact information; 

·         subscription, purchase, support, or other information about your interactions with products and services offered by us, or third parties in relation to XRS Offerings; 

·         search results and links, including paid listings (such as Sponsored Links); and 

Information You Can Access

  • Examples of information you can access through XRS Offerings include:

  • your name, email address, physical address, phone number, and other similar contact information; 

  • usernames, aliases, roles, and other authentication and security credential information;

  • your subscription, purchase, usage, billing, and payment history; 

  • payment settings, such as payment instrument information and billing preferences;

  • tax information; 

  • email communication and notification settings; and 

  • if you participate as a contributor or creator for XRS offerings, your account, your status, subscriptions, and other information.